Frequentlyasked questions

An AI health companion for your parents. Pushpa checks in with them every day by call or WhatsApp, keeps every report, prescription, medicine and reading in one place, reminds them about their tablets, and keeps the family who look after them in the loop

No. Pushpa explains reports and medicines in plain words and helps you prepare for appointments, but it doesn't diagnose or prescribe, and it doesn't replace your parent's doctor. In an emergency in India, call 112

On calls Pushpa speaks Hindi by default and follows the language your parent speaks. On WhatsApp she writes in English, Hindi or Hinglish. The app itself is in English

Plans start at $8.99 a month per parent. Every plan, and what's in it, is on the pricing page

Yes. Pushpa Health is on the App Store and Google Play, and much of it also works on WhatsApp without the app

No. Pushpa can call any phone number. If your parent shares a phone or would rather not be contacted, choose that in setup and Pushpa's messages come to you instead

Yes. Send photos or PDFs of prescriptions, lab reports, scans, procedure notes and discharge summaries, in the app or on WhatsApp. A long PDF is split into its parts and filed in date order

No. Nothing reaches your parent until you've approved Pushpa introducing herself

Once a day, in the window you choose: morning, afternoon, evening or night. The exact minute stays the same each day, in your parent's own time zone. Daily check-ins are being switched on family by family

Pushpa doesn't keep ringing. She sends a short WhatsApp note instead, so your parent can reply whenever they're free, or call her back

Yes. Change it in the app, or just tell Pushpa, for example “subah call karna”. The change applies from the next day

Not until you've checked them. Medicines read from a prescription arrive as pending, and reminders start once you confirm each one. Pushpa also warns you when about five days of a medicine are left

If a reading is dangerous, for example blood pressure of 180/120 or higher, very high or low sugar, or low oxygen, everyone with access to your parent's profile is alerted in the app, and by phone call if they've turned calls on

Quiet hours are 9pm to 7am by default, in each person's own time zone, and you can change them in settings

Only the people given access to their profile, as view (read everything) or edit (also act for them). The owner of a profile decides who's on that list

No. Access doesn't pass along. Each person is added to each profile on purpose

Yes. Share a single report, trend or condition with a link and a separate 6-digit PIN. The link expires after 7 days, you can revoke it any time, and it locks after five wrong PINs

On Amazon Web Services servers in Mumbai, India. Some of the services Pushpa relies on, like its AI and calling providers, process data outside India. The security page lists them all

No. To explain a report Pushpa has to read it, and to hold a call the AI has to hear it, so your data isn't end-to-end encrypted. It travels over HTTPS, is stored in Mumbai, and opens only for the people you've given access

No. Our privacy policy commits that your family's health information is never used to train AI models

No. Our privacy policy says we're not in the business of selling health data: records stay within Pushpa's systems and the services that run it

For as long as your account is open. Our privacy policy commits to deleting a closed account's data within 30 days

Our privacy policy commits to telling you within 72 hours if we find a breach that affects your personal data

Send STOP to Pushpa on WhatsApp to stop messages, and START to turn them back on. To delete your account, go to Profile, Personal Details, Delete Account, or email system@dayzero.ai

Day Zero, an AI company in New Delhi, India. Pushpa is named after the founder's grandmother

Write to system@dayzero.ai and a person will reply, usually within two business days