The KYC call, the “digital arrest”: keeping parents safe from scams
Fraudsters pose as the bank, the police, even the CBI. What the official warnings say, and the one number to call if money is lost: 1930
Fraudsters pose as the bank, the police, even the CBI. What the official warnings say, and the one number to call if money is lost: 1930
The call sounds official. Your KYC has expired. Your pension needs updating. Your Aadhaar is linked to a crime and you are under “digital arrest”. India's Home Ministry says fraudsters impersonate the police, the NCB, the CBI and the RBI, and older people living alone, at home with a phone and some savings, are an easy target
The RBI says customers sharing confidential details, knowingly or not, is one of the main causes of financial fraud. The Railways recently warned its pensioners about fake calls offering “PPO updates” and “additional pension benefits”
Scams work through fear and urgency. Tell your parent, kindly and more than once, that a real officer will never be in a hurry, and that calling you first is always allowed. Write 1930 on a card next to the phone
How Pushpa helpsParents often mention a strange call in passing. Pushpa listens for it on the evening call, reminds them never to share an OTP, and flags anything worrying to the family the same evening
General information, not medical advice. In an emergency in India, call 112